Went there with my sister, wife and mom. We had high expectation after reading the feedbacks here. We were impressed when we entered the restaurant, the ambience was good and people were nice. We immedeately got a table. Right after that started our harrowing experience. We got our menu cards approximately 10 minutes after we were seated. The menu cards looks good but, very difficult to read in the low light. Speacially my mom with spects could hardly read.
Ok now comes the wort part, we place order for drinks, appetizers and main course. Almost after 20-25 minutes we realised our drinks were not served. I had to walk upto them ask where is the drinks, atleast that should have been on the table. They said it was ready and will bring soon. Appetizer comes another 10 minutes later and guess what ?? It was cold. The kebab was tasty, since it was cold we could hardly appreciate it's taste. We waited for them to pick the dishes after we were done and again I had to walk upto them to ask them when the food is going to come. It was already close to 20 minutes that we had finished appetiser and were waiting for them to serve us the food. Food tasted good, specially the Biriyani was good (not awesome !), the chicken dish that we ordered was nt that spicy, but tasted ok. Our food was still warm so we were surprised, since by then we had lost hope on SoS.
Overall pathetic service, worst I have seen in recent times. The management was apologetic and tried to explain that their machine broke down, not sure what he meant by that.
One more thing, they were running a deal that day that for dinner worth Rs 600 and above they would give a complimentary glass of wine. We forgot, but wasn't it their job to remind us, or give it to us ?
Price is high compared to food standard. Food is good, but not excellent, pathetic service. I can wait for awesome food, but not for ok food.
If this restaurant does not mend their ways, they will soon have to change their name to SoS from sultan of Spices. Make the price moderate, improve the service, since with ok/good quality food, you cannot afford to provide bad service + high price.
Overall I would avoid this place.
Reply from restaurant management
We apologise for the experience you had at sultans of spice. We thank you for your feedback and will look into the matter very seriously. Kindly share your contact details on email@example.com. Meanwhile we would like to invite you over again for dining with us and promise you a better experience.