I had my worst experience in any restaurant across the globe when I visited Parikrama with my family on 25th Oct
Along-with other things we had ordered a Chicken Biryani, which was very dry. I called the waiter, who had served us & told him about the same and asked him as to why the Raita was not there with Biryani. He mentioned that you dont serve Raita or anything else with Biryani, which came as big surprise to me. Across the country, from the best five star hotels to the road side eateries, a Biryani is served either with Raita or with gravy. I pointed out the same to him and asked him for suggestion book.
A gentleman, who was wearing a suit/tie and seemed like the Manager, walked upto our table in the meanwhile and in a very harsh and impolite tone stated that there is no suggestion book & secondly at Parikrama we dont serve any compliments. On being pointed out that the Biryani was too dry, he curtly mentioned that Biryani is supposed to be dry. In a way accusing me that I may not have tried Biryani ever. Though he did not utter these words but the tone said it all, which was seen by your other staff members as well. He not even once tried to check the Biryani, nor was humble enough to even show the customer care attitude even once during his talks. Ultimately, I literally folded my hands and thanked him for his responsiveness, as I didnt want to spoil the atmosphere and the mood of my family. I know of many instances, wherein a customer in my situation would have created a noisy scene out there.
I have been to your restaurant many a times and have had mixed experiences on food, which is acceptable, but this kind of behaviour from a so called professional is something which can take any organisation down only. If not others, atleast I have decided to cut Parikrama from my list of favourite restaurant. Am sure its not going to affect you anyways, but with this kind of attitude, there could be many more like me, who love their food and are concerned about spending quality time with family, who could refrain.