It was my 4th visit to a Mainland China, and the experience was pathetic again. Earlier I had visited Mainlanc China in Hyderabad twice (once, when they were located above Music World in Banjara Hilla and other time, when they shifted to Somajiguda circle), once in Pune and the recent was in Kolkata.
Let me describe my "agony" in detail. First of all, food is always excellent over any Mainland China you go. The food was, and is, simply awesome. I generally go by the waiter's reccomendation (after I tell him what kind of food I like) and I was always served with lip-smacking dishes.
But the excitement fizzled out with food everytime, because their service is always pathetic. My wife, though, had different experiences, I always suffered due to it.
On 7th June, 2011 (Jamaishoshti and my in-laws wedding anniversary) me, my wife and my in-laws went for a dinner to Mainland China, Bullygunge. I was not very excited to go to MLC, but my wife insisted and my in-laws generally don't eat North Indian foods in restaurant (they don't understand why we want to eat a daal with 150 bucks!!)
The waiting period was an agony as there were too many people waiting and too few chairs. Me and my wife kept standing for 40 minutes. After we were seated, the waiter came thrice within first 2 minutes, even before we decided on the menu. After that, he disappeared, and had shown her face after we repeatitively called the manager and complained that nobody is taking the order. After the order was taken, it took 50 minutes (yes, 50 minutes) to serve it, and more painfully, they served starters, main course together. We ordered for fresh-lime soda and asked (while ordering) to serve it with main course, but it was served after we finished the meal. And in the bill, they charged one item more, which was changed after pointing out.
This is not speciality, this is not an example of fine-dining. If had gone to any small restaurant where you can have half-plate chilli chicken at rs 60, I would not have mind. But given the price and the claims, this experience is not worth for.
In my earlier 3 visits, there used to be some problem always-- once, in Hyderabad Banjara Hills, my wife (then my girlfriend) found 3 long strands of hair in the starter, and we had to cancel the order of the main course and came out after paying for the un-touched starter.
In another occasion, in their Somajiguda outlet, we were kept on waiting for bill for 45 minutes after we finished the dinner (and it was quite late in the night). The staffs told about some software issue and bill cannot be generated. When we asked to give us just a hand written bill so that we can pay, they said they can't do that, it is illegal blah blah blah.
In MLC, Pune, we were forced to eat a veg starter where as we had actually ordered the non-veg version of it. After heated argument also, thei waited refused to admit that he had taken the order wrongly.
I should have given this place a 1 Star, but giving it a 2 star as their food is awesome-- no match for that. But again, the point is, the service is not worth the price paid.