This was perhaps my 5-6th visit to Zaffran Malad, Mumbai. And definitely I have been coming back for awesome food and the lovely ambience. It was a heavy Sunday afternoon, I and my parents had to wait for ½ hour before we got seats. I understand. I also understand the delay in serving food. I had to check with FEW waiters (by waving my hand in the air, because we were shifted to a corner table and not much waiters could walk the distance, you know!) before I could get the food on my table. This reminder was sent after I see food being served to people who came in later. (Hey, there was line waiting outside, remember???)Precisely 25 minutes is too much for 1 Chicken Starter, 1 Gravy Dish and 2 Naans. But I again understand. Its okay!
What I dont understand is despite the time taken to serve the food, half of the food in missing!!! No starters! Why? Because he did not remember to cook them! (Now this is in spite of repeating the order!) Ah, we were moved to a different seat earlier at the corner. And we were really ignored!
And then (since I was very hungry) I decided to order the starters again while we were having our main course. (A few chunks of chicken are no harm to munch along with naan!) And finally after 15 mins, woohoo our starter is served. Wait, hard to ignore the missing salad along with it! Hmpf- OKAY! (Hey this is my 5-6th visit, I know!)
We were occasionally asked if we wanted drinks to go along. But people first naturally ask for water!
Wait, water? Well that can wait. If not for the food we were eating I could imagine the earth has stopped. Tik , tik, tik,
Okay, now we get water!! And I eventually order for drinks. I ask that to one pesky waiter (we will come back to him later, damn should have noted his name!) and he nods in acceptance. Wait, wait, wait, wait, I remember asking for 2 glasses of jeera soda and one pepsi, hell thats no magical potion. Whats with the delay! Because Mr. Pesky, the waiter, forgets!! (But he doesn't forget to bill it later!) And I think that was their theme for the day, REORDER and REMIND! And we had to oblige. Finally I was sceptical of asking for more food, damn but the heavenly Murg Biryani.
And I order. But I think the waiters had some internal game or something. They didn't quite like us, now 2 minutes after ordering food, cleaner comes to clear all the plates. Hey YOU, STOP I have ordered for Murg Biryani. He then decides to keep the plate down and THEN thinks of bringing in a new plate.
Ahhan, Murg Biryani arrives on time. I had to pinch myself! Okay, that was smooth. Now people I am very hungry and I decided to go for desserts and being their regular customer, I swear by their chocolate mudpie! Okay, 1 Chocolate Mudpie and 1 Zaffran Special Payesh please. Okay, again smooth, quick service. Damn, why did I get carried away by the sight of the delicious mudpie and forget to notice the missing spoons!!!!! Helllo, waiter , hello
.spoon,spoon. I literally wanted to walk down to their main counter and ask for spoons or just simply shout after much ordeal. I just wanted to do that. 5 mins later we get spoons. No, they were not handmade (probably that could have explained the delay!) Because of full house, I didn't quite raise my voice. We are not done yet! This really was some internal game planned by the service team that could cool them off on Sunday afternoon rush! I repeat we are not done yet!
Hey, I think I mentioned the theme as Remind and Reorder. Well, I was wrong, I am now made to believe that it was REORDER, REMIND and REBILL. This Mr. Pesky was thought he was doing wonderful job and decided to bill us the drinks twice. Because we told him once and since he forgets, we remind and thats how people, 1(order) +1(reminder) makes it 2(on the bill). Wow, 4 Jeera Sodas and 2 Pepsis, we must be really hungry! By now I am ready to storm off in search of feedback form at the reception outside. I leave no tip behind (the customary Rs. 50/100 that we dole out) in spite of my parents coaxing me to. Oh wait, a little more about Mr. Pesky. As I walk out, looking pretty pissed, Pesky decides to shoot a chuckle. I decide I am not setting my foot here again!
I am really miffed now, because I would rave about the food and the ambience and also the service. But no more! Never again I would want to visit Zaffran. By reading this post on various internet reviews, you will not lose much. People wont give a damn about how you managed to get few bad reviews out of personal experience. But I am sure me and my friends are not coming back. I am also sure I would not have anything nice to say about your service. On a Sunday afternoon, you decide to get in your amateur worst waiters?? Why dont you put up a board outside warning customers about this experiment? There is nothing much that can be done now. But I really wanted to voice my opinion because your service has been either degraded or you dont know how to handle a full house or you really hire a bunch of debauched waiters, lazy enough to not cover up to the last table and even give out a chuckle after much ordeal!